SUPPORT & SAFETY / 04
需要帳戶、技術、付款、私隱或安全協助，可聯絡 Skylight 支援。
支援聯絡資料
請提供帳戶電話末四位、問題發生時間、相關畫面及錯誤內容。請勿經電郵傳送密碼、驗證碼或完整付款資料。
如涉及威脅、跟蹤、詐騙或未成年人安全，請先在 App 內舉報，並在電郵標題寫「緊急安全事件」。如有即時危險，請先聯絡當地緊急服務。
你可以在 App 嘅「設定」永久刪除帳戶。查閱、更正、撤回同意或刪除資料嘅要求，亦可透過以上電郵提出。
購買、續期或退款由 Apple 處理。請勿傳送完整付款資料；聯絡支援時可提供 Apple 訂單編號或交易識別碼。
我哋會按風險及影響排序處理。緊急安全事件會優先覆核；一般查詢會由支援人員跟進。
SUPPORT & SAFETY / 04
Contact Skylight for help with your account, technical issues, payments, privacy or safety.
Support contact information
Email: skylight@yauhingtech.com
Include the last four digits of your account phone number, when the issue occurred, relevant screenshots and error text. Never email a password, verification code or full payment information.
For threats, stalking, scams or child-safety concerns, report in the app and put “Urgent safety incident” in the email subject. Contact local emergency services first where there is immediate danger.
Permanently delete your account in Settings. Requests for access, correction, consent withdrawal or deletion can also be sent to the email above.
Apple handles purchases, renewals and refunds. Do not send full payment details; you may include an Apple order number or transaction identifier when contacting support.
Requests are prioritised by risk and impact. Urgent safety incidents receive priority review; support staff follow up on general enquiries.